Refund policy
RETURN & REFUND POLICY
Last updated: 31/5/2026
Thank you for shopping with Alex Heart.
Due to the made-to-order, limited-run, and/or custom nature of our products, all sales are final. We do not offer returns, exchanges, or refunds for change of mind, incorrect size selection, or personal preference.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at helloalexheart@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If we determine that the item is faulty or incorrect, we will arrange a replacement, store credit, or refund as appropriate.
Custom and Commissioned Products
Custom-made, personalised, commissioned, or tattoo-design-related products are non-refundable and cannot be returned unless they arrive damaged or defective.
Digital Products and Tattoos
Due to the nature of digital products and Tattoos, all digital downloads and Tattoos are non-refundable once delivered.
Shipping
We are not responsible for delays caused by postal services, customs processing, incorrect shipping addresses provided by customers, or circumstances outside our control.
Consumer Guarantees
Nothing in this policy limits your rights under applicable consumer protection laws, including the New Zealand Consumer Guarantees Act 1993, where applicable.
Contact
For any questions regarding your order, please contact:
Alex Heart
Email: helloalexheart@gmail.com
Website: Alexheart.com